POTTER DSERP Details
POTTER in United States
Nationwide parts and service
Emergency Logistics and Transportation of Heavy Loads
Complex and fast turn around
Emergency Repairs
Custom OEM caliber projects
UBE Trained Service Personnel
POTTER in Mexico
Facilities in country since 1998
30 employees with experience servicing Machinery systems
Installation of Machines
Technical Service and Trained Service Technicians
Mechanical and Electrical Personnel
Primary Directive to Support Machinery
Installation of 10 – 4000ton machines
UBE trained POTTER service technicians
Spanish / English technical support
Secondary and Tertiary Support
Facility upgrades
Power distribution
Infrastructure modifications and upgrade
Flooring upgrades
Building additions
Cooling water systems
Secondary machinery support
Material handling
Service and Planning Services
– Management of supply machine capacity
Tooling, Electrical, Controls, Rigging
Installed relationships with raw material supply chain
Synchronous engineering and manufacturing response to catastrophic failures
Shipping and Receiving facilities
50,000 sq. ft Toledo
15,000 sq. ft Saltillo
4 Acre Staging Area in Laredo
Warehousing in Monterrey
Technical Office in Aguascalientes and Queretaro
Project Management office in New Orleans
Resources
26 People in US with POTTER
24 Permanent in Mexico with POTTER
Alliance Partners representing POTTER with 50 additional engineers and technicians
Equipment including tools
Service Support
Support industrial machines
Processing systems
24 hour response
Private 800 numbers for each client
Understand and interpret technical information
Building a body of Knowledge
Mechanical blue prints
Electrical prints
Equipment manuals
Diagnose and troubleshoot problems
All calls for service documented and published as a service delivery order
Implement corrective actions coordinated and directed through Customer
Installation and Startup of new and used machines
